Terms & Conditions
1. For prodcuts booking customers
We require full pre-payment for most products to guarantee
our unbeatably low prices. We will acknowledge the receipt of your
money through e-mail.
Special Offer for University
Students from University Maastricht will get 10% discount for all
our Christmas gifts online, prepayment is not required. Pay in cash
when you pick up your orders at university is possible.
You can choose normal post delivery,which takes 2-5 days in Europe
and 7-10 days to Asia/Pacific and USA.
You can upgrade to 24-hour fast delivery by paying extra shipping
fee USD 10 per booking.
A refund is granted under the following conditions:
- We will refund all of the money paid to us if you cancel your
products booking or reservation within 24 hours.
- We will refund all of the money paid to us if the products are
proved to have quality problems on arrival.
- We will refund all of the money paid to us if your money arrives
late (on some limited amount products booking) and if this
had resulted in us cancelling your reservation.
In any case, you will have to carry the bank transfer costs of
the refund process
2. For services booking customers:
For hotel booking services fee US$ 10, pre-paid hotel, flight,
and city guide bookings, you need to make sure that we receive the
full amount of the booking at the latest 3 days before the planned
We will acknowledge the receipt of your money through e-mail and
keep your room reserved for the whole first day of your booking.
- Discount hotel and flight booking in China, booking Services
Fee US$10 will not be refunded if you cancel your hotel or flight
booking after confirmation, but you get one extra time free
hotel or flight booking services.
- We will refund all of the money paid to us minus the first night's
fee if you do not cancel (no-show) or cancel your booking either
on the scheduled arrival day or only one day prior to your scheduled
We will cancel your reservation if your money does not reach us
24 hours before the planned arrival date. For prepaid hotel reservation,
please allow for around one week for the bank transfer. You therefore
need to book rooms around 10 days in advance.
Reservation of Direct Payment Hotels
Those hotels, for which we allow you to pay directly with the hotel
(marked DR), will reserve your room until 6 PM of the arrival date.
You will need to fully pre-pay your booking if you require a guaranteed
reservation for the whole first day.
- Online Services;all rights reserved